Free shipping on European orders above 100€

FAQ

Shipping

When will I receive my order?

After your payment is verified and authorized, you will receive a confirmation email. Later, an email containing the tracking number along with an estimated delivery date will be sent. Within 24 hours we will process your order.

You should receive your order within 5-7 business days. Packages are not shipped or delivered on weekends and local public holidays.

I haven't received my order yet: what shall I do?

If you have received your Tracking Number, we recommend you to contact your local courier. The selected courier will provide more information regarding the status of the delivery.

If you have successfully placed your order but not received your Tracking Number, please contact us at info@kustomwatches.com and tell us your order number so we will look into it.

How do I track my order?

To track your package, simply use the tracking number provided on the email you received.

If you have successfully placed your order but not received your tracking number, please contact us at info@kustomwatches.com and tell us your order number so we will look into it.

Do you ship to my Country?

We aim to provide worldwide shipping, at this time our courier service is available to deliver to:

EUROPE Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary

INTERNATIONAL Japan, Hong Kong, Philippines, Thailand, South Korea, Cambodia, Macau, Singapore, Taiwan, United Arab Emirates, Jordan, Lebanon, Qatar, Saudi Arabia, Oman, Kuwait, Bahrain



Is the shipment free of charge?

We offer free shipping on all orders above 100 € shipped to Europe. Placing an order below 100 € is subject to a 10 € shipping fee. This fee will be displayed at checkout.

Orders placed outside Europe will be subject to a 10 € shipping fee. This fee will be displayed at checkout.


Returns

How can I return my order?

From receipt of your items, you have 14 days to return them, and we will provide you with a full refund. The refund can only be given if your items are returned unworn and in the original packaging. Contact us at info@kustomwatches.com to schedule the return. The customer is responsible for return shipping cost.


Payment

Which payment methods are accepted?

We accept the majority of payment methods available on the market.


Watch Spec

Is my Kustom watch waterproof?

All of our watches are waterproof to 10 ATM (100 meters). This means you can easily go swimming with them, but make sure to wash the watch under tap water to remove salt. Nylon fabric and stainless steel straps can be taken for a swim. Do not swim or wash under water the genuine leather straps.

Which material is my Kustom watch made of?

Quality is our top priority. Each piece is quality controlled by hand and our supplier's experience within the watchmaking industry guarantees a top-notch quality product. 

  • Italian Genuine Leather strap
  • Nylon fabric strap
  • 316L Stainless Steel
  • 10 ATM Water Resistant
  • Japanese Movement

    Which movement does it wear?

At Kustom we use the most reliable Japanese Quartz movement on the market, supplied by Miyota.


How Kustom works

How do I assemble the watch?

STEP 1 - Case + Dial

To assemble the Case with the Dial, simply merge them together and keep them in position. The Case must be on top of the Dial.

STEP 2 - Case + Dial + Bezel

Now that the Case and the Dial are merged together, it’s time to snap everything in position with the help of the Bezel. Simply position the Bezel on top and rotate/screw it clockwise until everything is fixed. The best way to rotate the Bezel is to use your thumbs.

STEP 3 - Strap

To assemble the strap, use your thumb to held back the lever, place the pins into the holes and release to secure. With Leather and Nylon strap, there is only one lever to held back, for the Stainless Steel you will find two levers.

Are all the components compatible with each other?

At the moment all the components available are compatible with the Mark I series. As soon as we will launch new series and new components, we'll let you know their compatibility.


Warranty

For how long the watch is under warranty?

At Kustom we offer two years warranty from the date you purchased the watch, that covers manufacturer's defects. That means if the watch parts or mechanics don't work properly and it's our fault, we'll take care of it for free. However this does not cover any accidental damage. The warranty does not cover water damages, normal wear and tear, batteries, glass damage or scratch, general scratches, strap damage or theft.

I purchased the watch on your website, what do I do?

If you purchased a Kustom watch on our official website, then you can easily contact us at info@kustomwatches.com, describe your problem and send us the order number. We will help you solve any issue.

I purchased the watch in one of your retailers, what do I do?

If you purchased a Kustom watch in one of our retailers, you will need to contact them directly as they handle their own warranty claims, returns and exchanges. Make sure to keep your proof of purchase as it is necessary for them to give you assistance.


Collaborations

I am a social media influencer, blogger, YouTuber, how can I collaborate with you?

Please contact us at info@kustomwatches.com and make sure to include the info below:

  • Your first and last name
  • Telephone number
  • Email address
  • Any relevant information such as: links to your social media pages, etc.



Authorized retailers

How can I find an authorized retailer next to me?

Please visit our section 'Store Locator' and find out the nearest retailers.

How can I become an authorized retailer/distributor?

Kustom will be available in several authorized retailers all over the world starting by late 2019. For more information or if you are interested to distribute our watches, please contact us at info@kustomwatches.com.

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